Salesforce Certified Data Architecture Practice Test

Setting the Customer_Reference__c field as an indexed field is the recommended solution to ensure that support agents can quickly find shipment records. Indexing a field allows for faster search and retrieval of data. When a field is indexed, Salesforce creates an index for that field, which optimizes database queries that involve that field, significantly reducing the time it takes for support agents to locate specific shipment records based on customer reference.

This approach improves the overall performance of the system when querying records, making it easier for users to access the information they need without experiencing delays. By making the Customer_Reference__c field indexed, support agents can use this reference in their searches to quickly filter through shipment records, thus streamlining the process and enhancing productivity.

Archiving processes, whether set at five or three years, do not address the immediate need for accessing records. While archiving can help manage data storage and organization over time, it does not facilitate quick access to currently active or needed shipment records. Increasing the number of shipment records in the database could further complicate the search process, rather than simplifying it, as it would lead to a larger dataset for agents to sift through without the benefit of optimized query performance.